Store Policies | Supplize

Store Policies


Although Supplize is a commercial supply house, we welcome sales to consumers. Please be aware, though, that there are some important differences in our products, and in the way we sell them, from your typical retailer. Generally, commercial-grade products are tough and durable, but they sometimes lack the level of aesthetic finish that we are accustomed to in products developed for consumers in order to keep the cost down and provide you with the best-performing products at the lowest possible price.

Thank you for shopping with us, and we look forward to your continued business. Remember, we are here to serve you as a customer and a partner.

Privacy Policy

Information We Collect: We receive and store any information you enter on our website or give us in any other way. We do NOT store credit card information unless you specifically request that we do so. You can choose not to provide certain information, but this can limit your access to many of our features. We use the information you provide for such purposes as responding to your requests, customizing future shopping for you, improving our stores and communicating with you.

Information Sharing: Information about our customers is an important part of our business, and we are NOT in the business of selling it to others. We work in conjunction with other companies and individuals who perform functions on our behalf. Examples include fulfilling orders, delivering orders, processing credit card payments and providing customer service. They have access to information needed to perform their functions, but may not use it for other purposes.

We release account and other personal information when we believe release is appropriate to comply with the law; to enforce or apply our store policies and other agreements; or to protect the rights, property or safety of Supplize, our users or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction. This does not include selling, renting, sharing or otherwise disclosing personally identifiable information from customers for commercial purposes in violation of the commitments set forth in this privacy policy.

Information Security

We work to protect the security of your information during transmission by using Secure Socket Layer (SSL) software, which encrypts information you input.

Your credit card information is secured by Element Payment Services, Inc., the industry-leading provider of fully integrated PCI DSS compliant payment processing solutions. Element pioneered tokenization, hosted payments and point-to-point encryption technology.

Tokenization works by moving actual cardholder data offsite to a PCI DSS compliant storage facility. Element's TransForm® Tokenization servers work to create and then return a unique reference pointer (or token) to the software application. Using the token (which contains no actual cardholder data itself), customers can bill a card on file and schedule automatic payments. Point-to-point encryption (P2PE) technology ensures sensitive credit and debit card data is protected from first card swipe or key-entry, while in transit, all the way to the payment processor. The Element Express Processing Interface supports the most advanced encrypting devices, allowing for point-to-point encryption of cardholder data.

It is important for you to protect against unauthorized access to your password and to your computer. Be sure to log out of the website and close your browser window when finished using a shared computer.


Supplize offers its customers very competitive, warehouse pricing. However, from time to time, factors beyond our control force us to adjust our prices without prior notice.

Although we do our best to represent our product descriptions, inventory levels and prices fairly, errors and inaccuracies can occur. In these cases, we reserve the right to cancel any order and refund the customer's money as a full remedy.

Order Processing

We accept orders by phone, fax and online. Phone orders can be placed during normal business hours. Fax and online orders can be placed at any time.


Payment is expected at the time you place your order online. If you would like to request a trade account with payment terms, please contact your sales rep.

Order Cancellation

Once you submit an order on our website, it is immediately processed and printed and cannot be canceled online. If you need to change or cancel an order after it has been submitted, please call or email us.

Custom Orders: A custom order item may be canceled only before it enters the production period at the manufacturer. After a custom order has entered the production period, you will be responsible for the shipping costs and order amount, and you will not be entitled to any refunds, credits or exchanges.

Special Orders: Special order items are subject to the supplier's cancellation policy.

Shipping Policy

Supplize primarily ships to New Braunfels and the surrounding areas through the use of our trucks. Customers outside of our primary service area will have their products delivered via UPS. We do not deliver outside the continental United States. This includes Alaska, Hawaii, and U.S. territories such as Puerto Rico.

Receiving Instructions

We make every effort to ensure we deliver the correct products and quantities on your order. You are responsible for verifying receipt of your order. We will not be responsible for orders once they have been signed for.

Shortages: The first step should be to inspect all packages to ensure you have received the exact quantity of items that you ordered. If there are any shortages, you are responsible for noting any shortages on the delivery ticket while the delivery driver is physically present.

You are responsible for inspecting all of the packages and products inside the shipment at time of delivery. As the recipient, you may spend as much time as necessary to open and remove products to ensure the product is in acceptable condition. If you decide to wait to inspect the packaging or unpack any items after the driver has left, you will be responsible for any damages that are either in plain sight on the outside of the packaging or if there are concealed damages that are not obvious until you unpack the items.

Damage Policy

If any part of your order is damaged, note the damage on the delivery ticket while the driver is there. If you sign your name on the delivery ticket without noting any damages, then you are stating that you have received your order in acceptable condition.

Returns & Exchanges

  • Unused, unopened product can be returned in as-new condition with the original sales receipt within 30 days of the date printed on the receipt for a full refund or exchange.
  • All merchandise must be returned with and in original carton with all factory packing material and paperwork.
  • No used merchandise will be accepted for return unless defective.
  • Freight and delivery charges are non-refundable.
  • Special order, custom items, cut-to-order and non-stock items cannot be returned and are non-refundable.
  • Food items can never be returned for any reason.

Refund Policy

Refunds will be paid as follows:

If you paid with:Your refund will be:
Trade Credit (On Account)Trade Credit (On Account)
Cash or check greater than 10 days agoCash or company check
Check less than 10 days agoStore credit
Credit Card or Debit CardSame Credit/Debit Card

Special note on Trade Accounts: If a return on a trade account results in a credit balance on the account, the business owner or their designate may request a check for the amount of the credit. Checks will only be given to the business owner or their designated representative. Being an employee of the company does not automatically make a person a designated representative of the company.


All warranties noted are those of the manufacturer. We are only the seller of said equipment, and all warranty issues must be addressed with the manufacturer. We are here to help and assist in trying to resolve any and all issues.

All of our equipment comes with the standard manufacturer's warranty.

Limitation of Liability

Although we do our best to represent our product descriptions, inventory levels and prices fairly, errors and inaccuracies can occur. In these cases, we reserve the right to cancel any order and refund the customer's money as a full remedy.

Supplize reserves the right to amend these terms and policies at any time.

We look forward to serving your Janitorial supply, Sanitation supply, and Foodservice needs.

© Supplize, Inc. - Your Local Supplies Warehouse